Customer Service Manager
ABOUT THE COMPANY
Does a Customer Service Manager opportunity interest you? We're always looking for strong talent to present to our clients. Therefore, we would still love to hear from you - simply apply below with an updated version of your CV and we will be in contact shortly to hear more about your goals.
ABOUT THE ROLE
- Recruit and develop a team dedicated to providing exceptional service
- Ensure a proactive approach across the team to exceed service delivery expectations
- Initiate recovery and customer retention measures where appropriate
- Maximise the use of existing technology to deliver the highest level of performance
- Act as a point of escalation for customer complaints
- Authorise and process refunds or goodwill gestures where appropriate
- Attract, retain, train, and motivate the team
- Build, lead and influence a successful and experienced team
- Management duties include the supervision of assigned staff. This includes but is not limited to: conducting performance evaluations, assigning or delegating work, providing on-the-job training, giving guidance to team, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions
- Be approachable for the team to deal with daily ad hoc queries
- Ensure regular update meetings with team
- Experience of managing and leading a progressive customer services team
- Experience of setting up a customer services function
- Highly numerate with strong analytical skills
- Understand and represent the brand values
- Enthusiastic, self-confident and self-motivated
- Highly organised
- Self-motivated/ creative flair
- Willing to adapt and take on new challenges and driven to continually improve, ensuring professionalism is maintained at all times
- Able to handle multiple demands and competing priorities successfully
- Work effectively and efficiently with the ability to establish credibility
I f this Customer Service Manager r o l e interests you, please click the 'Apply' button and submit your CV a n d quote reference RP009
If this Customer Service Manager role interests you, please click the ‘Apply’ button and submit your cv with your portfolio and quote reference RP009.APPLY FOR THIS JOB
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