Buying & merchandising

Customer Care Assistant - E-com Maternity Wear Company

Fulfilment & Customer Care Assistant - E-com Maternity Wear Company

Our Client, a trailblazer within luxury maternity wear is looking to expand their already buzzing central London Head Office & Warehouse and welcome a talented Fulfilment and Customer Care assistant. This role is has the opportunity to go from temp to perm.

ABOUT THE COMPANY


Our Client, who specialises in luxury maternity wear and is based in a central London Head Office & Warehouse is looking for a talented Fulfilment and Customer Care assistant that can offer a complete E-com service. They will work along side a vibrant and upbeat team which are the brains behind the new go to destination for designer ready-to-wear looks for expectant mothers.

ABOUT THE ROLE

role

Reporting directly to the customer service manager, the role will include a variety of demanding yet rewarding tasks on a daily basis, this will include being the first point of call for any online order enquiries:

- Preparing online orders.

- Co-ordinate with shipping partners. DHL, DPD

- Manage all stock and regularly liaise with photo studio for online shoots.

- Ensuring customers have an incomparable shopping experience with the use of all platforms. Email, Telephone, Social Media ect, being the first point of call for any queries relating to a order.

- Assist in organising Sale stock, Sample sales ect.

ABOUT YOU


Working within this role will at times be demanding and requires you to be great at working within a team but especially as a lone ranger! Below are some key requirements our candidate requires:

- Outstanding spoken and written English is ESSENTIAL, a test will be necessary during the interview process

- Outstanding organizational skills

- Computer literate

- Excellent time management

- Previous retail experience is essential, ideally within a stock background is ideal

- Ability to multi task

Freedom Factor

- Buzzing and lively Head office/Warehouse environment, especially ideal for those that want a step up from the shop floor

- Competitive Salary

- Great career progression opportunities

If this Fulfilment & Customer Service role interests you, please click the 'Apply' button and submit your CV and quote reference OMDNITM

RECRUITING

Olivia Dale

If this Customer Care Assistant - E-com Maternity Wear Company role interests you, please click the ‘Apply’ button and submit your cv with your portfolio and quote reference OMDNITM.

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