Retail Operations

Luxury Timepiece Consultant - London Department Store

Freedom Recruitment is currently on the hunt for an exceptional luxury watch specialist to join one of the London's finest watch boutiques on a full time basis.


Our client currently manages one of the largest luxury timepiece concessions in the UK, delivering an unmatched quality of service across all their UK locations, priding themselves on an extensive product range and impeccable customer service.

About The Role

The role of the Luxury Watch Specialist is to promote the company's products and services, meet and exceed sales targets while creating an a incomparable shopping experience combining an expert understanding of our products and a friendly welcoming environment for our customers.

- Meet and exceed personal targets, while working towards achieving the KPI targets for the department as set out by your manager.
- Understand and demonstrate the use of all the sales tools available to you whilst offering every customer a consistent, high level of service.
- Maximise sales by ensuring that your product knowledge is at the required level to enable you to advise, demonstrate and discuss product features and benefits
- Communicate suggestions regarding areas where we could maximise sales and improve our service to customers
- One to one customer service
- Administration
- Booking in Watches for repairs and servicing
- CRM and client management
- Link service selling
- Repair consultations
- Liaising with different Watch brands repairs departments

Some More

- Contribute to team discussions, suggesting ways to improve the efficiency of how we work in store to continually improvement our offer and customer service
- Work as part of the team, to the best of your ability in order to achieve your full potential
- Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within your store.
- Assist the team in the maintenance of visual merchandising within the store in line with the company standards.
- Ensure all stock and display materials are treated with care at all times.
- Support the team in ensuring that best practise stock controls are maintained and that stock loss is minimised
- Ensure that company policy and procedures are adhered to at all times.
- Maintain and deliver the highest level of customer service at all times
- Ensure you promote the company image and brand in a positive manner through your behaviour and appearance


- A confident Sales person?
- Comfortable working in a fast paced environment?
- Able to work 5 days a week, full time?
- Fully flexible including weekends?
- Positive, enthusiastic about selling and motivated by sales targets?

Interview dates: ASAP

If this role interests you, please click the 'Apply' button and submit your CV and quote reference JHBWG


Jordan Hudson

If this Luxury Timepiece Consultant - London Department Store role interests you, please click the ‘Apply’ button and submit your cv with your portfolio and quote reference JHLWG.