Digital & Marketing

CRM Executive

Freedom Recruit

CRM Executive, London


Our client, London's hottest jewellery brand is looking to recruit a CRM Executive to be based in their beautiful London HQ. You will be an established CRM Executive, with an analytical mind, a whizz at Excel and have solid experience of using e-mail / CRM sysyems within a dynamic E-commerce environment. Responsible for the retention of existing customers on the website, you will oversee the CRM budget and have day to day management of all email and CRM activity. This is an incredible opportunity to learn and grow within a fast paced constantly evolving business that has a genuinely fantastic culture.

About The Role…

  • Responsible for retention of existing customers on the website.

  • Pulling together the retention part of the Digital marketing report each month

  • Day to day management of all email and CRM activity.

  • Responsible for the CRM budget.

  • Ongoing testing strategy for email and ensuring Digital Co-ordinator is aware of this so can deliver the correct creative (in different formats if required).

  • All reporting on email marketing.

  • Responsible for the day to day management of new CRM system (currently onboarding this system)

  • Main liaison between the internal team and CRM system's Customer Success team.

  • Ensure that the business is making use of all of the services that the CRM system offers

  • Responsible for mapping and managing the customer journey

  • Responsible for educating the business on CRM KPI's

  • Working with Marketing to identify our VIP customers and processes for reward them.

About You…

  • Proficient/Expert in Excel

  • Highly Analytical

  • Experience in CRM within E-commerce environment

  • Experience using E-mail/CRM systems

  • 3+ years experience

  • Excellent Excel skills

  • Extremely organised

  • Problem solver

  • Results driven

  • Good with analytical software

* Please note due to the high volume of applications we receive, only shortlisted candidates will be contacted.


Melanie Mitchell

If this CRM Executive role interests you, please click the ‘Apply’ button and submit your cv with your portfolio and quote reference 58121/002_1559231718.