Retail Operations

Store Supervisor - Concession

Freedom Recruit


Business Focus:

  • Ensure a high level of sales and service is practiced by all sales associates, leading by example at all times by meeting personal sales goal.
  • Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales.
  • Engage with clients to develop long term relationships, leveraging instore clienteling tools such as the instore portal and client books in order to foster Brand loyalty.
  • Assist in attracting new clients through local networking, being proactive in generating new appointments for clients in store
  • Contact regular clients and VIP's with information on new ranges and products as directed.
  • Support and lead by example at in-store events in order to cultivate relationships and drive sales.
  • Take ownership of store related projects, designed to drive business, as required.Client Service:
  • Ensure that the store team delivers exceptional service to our clients.
  • Build and maintain repeat clientele by utilising personal client book and assisting staff with utilising their client books.
  • Promote all initiatives in regards to clienteling and use of Store Portal with sales associates.
  • Help to resolve all customer service issues as required.
  • Make recommendations to your store manager in order to grow market share, improve client experience and drive growth.
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in lingerie.
  • Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs.Operations
  • Assist store management as required in operational practices of the store, and ensuring all policies and procedures are followed.
  • Assist in ensuring the store is kept to the highest possible visual standards, being well organised and properly merchandised at all times.
  • Help to organise and carryout store stock takes when required by store management.
  • Maintain high standards of cleanliness and tidiness in all stock and team areas at all times.
  • Adhere to Company policies and processes at all times.
  • Ensure adherence and follow the Company policies on health and safety at all times.
  • Undertake Key Holder duties, including opening and closing procedures (if applicable).
  • People
  • Assist Store Management in coaching and motivating a strong team of sales associates.
  • Assist the Store Manager in the monitoring of team product knowledge and help train the team as required using company guidelines and training initiatives.
  • Maintain exceptional levels of personal grooming with adherence to Company grooming policy and guidelines at all times.
  • Be a Brand Ambassador through positive promotion of product and company image at all times.
  • Perform as a team player, participating in all activities to contribute to the store objectives.


Stephanie Noble

If this Store Supervisor - Concession role interests you, please click the ‘Apply’ button and submit your cv with your portfolio and quote reference 58067SN_1554213459.